The fine print, in plain language.

BeDigitalWorks ("we", "us", "our") provides managed digital signage services. By using this website or our services, you agree to these terms. If you are agreeing on behalf of a business, you confirm you have authority to do so.

Each client engagement is also covered by a written quote or service agreement. If that document and these terms disagree, the quote or service agreement applies.

Depending on what your quote includes, our services may cover:

• Hosting of the content management system (CMS) your screens connect to
• Installation and pairing of player software on your displays or media players
• Design of layouts, templates and content for your screens
• Scheduling, updates and ongoing management of your screen network
• Custom integrations such as API connections or data feeds
• Technical support by email or phone

Anything not listed in your quote is outside the scope of the engagement unless we agree to it in writing.

We don't publish standard pricing. Every project receives a custom quote based on the number of screens, locations, content needs and support level.

• Quotes are valid for 30 days unless the quote states otherwise.
• Prices are in Canadian dollars. Applicable taxes (GST, PST or HST) are added to invoices.
• Invoices are due on the terms shown on the invoice.
• If an invoice remains unpaid after we have given you written notice, we may pause the service until the account is brought up to date.
• Setup and design work already delivered is not refundable. Recurring fees stop at the end of the notice period described in section 10.

You keep ownership of the logos, images, videos, text and data you give us or upload ("your content"). You give us permission to store, format and display your content only as needed to provide the service.

You are responsible for making sure you have the rights to your content and that it complies with the law, including advertising, accessibility and consumer protection rules. We may decline or remove content that:

• infringes someone else's copyright, trademark or privacy
• is unlawful, misleading, hateful or explicit
• contains malicious code or puts our systems or other clients at risk

Our service is powered by Xibo, an open-source digital signage platform, and runs on players for Android, Google TV, Windows, Linux, webOS and Tizen devices. Displays, media players, mounts, cabling and internet connections are your responsibility unless your quote includes them.

Hardware we supply is covered by its manufacturer's warranty. We aren't responsible for faults in hardware, operating systems or third-party software we don't control, although we will help you work through them with the manufacturer.

We use reasonable efforts to keep the CMS available and your screens running. From time to time we perform maintenance, and we try to schedule it outside business hours and give notice when it may affect you.

Players store content locally and are designed to keep playing during internet interruptions, but no system is free from failures. Unless your service agreement includes a specific uptime commitment, the service is provided without a guarantee of uninterrupted operation.

If we give you access to the CMS portal, keep your login details confidential and let us know right away if you believe someone has accessed your account without permission. You are responsible for activity under the user accounts assigned to your organization.

Custom layouts and content we design specifically for you are yours to use once the related invoice is paid in full. Our general templates, tools, code, processes and know-how remain ours. We may reuse general design techniques, but never your content or brand.

The BeDigitalWorks name, logo and website content belong to us and may not be copied without permission. Xibo is a trademark of its respective owner.

The layouts, slides, business categories and messages shown on this website are demonstrations created by BeDigitalWorks to illustrate what digital signage can look like. They are not client work, do not represent real offers, and do not indicate any relationship with the businesses or places they mention.

The length of your service and any minimum term are set in your quote or service agreement. Unless it says otherwise, either party may cancel recurring services with 30 days' written notice.

When the service ends, you can request a copy of your content for 30 days. After that, we delete your content and account data from our systems, except for records we must keep by law, such as invoices.

We may suspend or end the service if you seriously breach these terms and don't fix the problem within a reasonable time after we notify you.

To the extent permitted by law, BeDigitalWorks is not liable for indirect, incidental or consequential losses, including lost profits, lost sales or loss of data. Our total liability for any claim related to the services is limited to the fees you paid us in the 12 months before the claim arose.

You agree to cover reasonable costs we incur because of claims arising from your content or from your use of the service in breach of these terms.

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. Before taking formal action, we both agree to try to resolve any disagreement in good faith by talking it through.

We may update these terms as our services change. We'll post the new version on this page with a new "Last updated" date, and notify active clients by email of any significant change. Changes don't affect a signed service agreement until it is renewed.

• Contact form: your name, email address, phone number (optional) and the details you write about your project.
• Client accounts: names, business contact details and billing information of the people we work with.
• Service data: the content and schedules you ask us to display, and technical information from your players, such as device name, IP address, software version and connection status.
• Website logs: standard server records such as IP address, browser type and pages requested, used for security and troubleshooting.

We don't knowingly collect information from anyone under 18, and digital signage content should not include personal information about members of the public.

• To respond to your inquiry and prepare a quote
• To set up, operate, monitor and support your screen network
• To invoice and keep business records
• To protect our website and systems from spam and abuse

We don't sell or rent personal information, and we don't use it for purposes you haven't agreed to.

Our signage CMS and your screen content are hosted on servers in Canada. Some service providers we rely on, such as email and spam protection, may process information outside Canada. In that case, it may be subject to the laws of those countries.

We share personal information only with service providers who help us operate the business, such as hosting, email and accounting providers, and only as needed for that purpose. We may also disclose information when required by law.

This website doesn't use advertising or analytics cookies of its own. Our contact form uses Google reCAPTCHA to block spam, which may set cookies and collect information about your device and browsing. Its use is subject to Google's Privacy Policy and Terms of Service.

When you contact us, we reply about your inquiry. We send newsletters or promotional messages only with your consent, as required by Canada's Anti-Spam Legislation (CASL). Every promotional email includes a way to unsubscribe.

We keep inquiry messages for up to 24 months if they don't lead to a project. We keep client information for as long as we provide services, plus the period needed to meet tax and accounting requirements. After that, we delete or anonymize it.

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to how we use it, subject to legal and contractual limits. We'll respond within 30 days. If you're not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.

We protect information with encrypted connections, access controls, restricted user permissions and regular software updates. No method of transmission or storage is completely secure, but we work to protect your information and will notify you if a breach creates a real risk of significant harm to you.

For questions about these terms or your privacy, contact us:

BeDigitalWorks
Email: sales@bedigitalworks.com
Phone: (778) 598-8527
Serving the Greater Toronto Area and the Lower Mainland, BC